Our commitment at Lifesextoy.com is to provide you with the highest level of service and the best shipping options, regardless of your location.

Receiving time = processing time + shipping time
Processing: Normally 2-5 days.
Before we ship your order, we need to prepare your products, perform strict quality control tests and carefully pack the items. The time it takes to prepare your items for shipping is separate from the shipping time. We hope you can understand this.

Items in stock in Europe: 4-8 working days to receive your parcel.
Items shipped from China: 3-5 business days for order processing. You can expect your parcel in 7-10 days.

🚛Free Shipping: We do not charge shipping costs, regardless of the order value of your order.

FAQ

Can I change my delivery address after placing an order?

Unfortunately, it is no longer possible to change the delivery address once an order is placed and prepared for shipment. Due to certain specifications of payment providers such as Paypal/Paypal Express and KLARNA GmbH, address changes before/after shipping are not possible. However, most shipping providers allow you to request delivery changes directly online via tracking. Tracking is included in the shipping confirmation email you receive once your order is on its way to you.

How can I track the delivery status of my order – where is my package?

Once your order has been handed over to the shipping service provider, we will send you a shipping confirmation email. Simply click on the linked words in the shipping confirmation and you will automatically be redirected to tracking. Please note that it may take up to 24 hours for tracking to become active. If the delivery status of your order does not change within 10 working days, please contact our customer service.

DO I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES?

There are no additional customs duties. However, if any are incurred, they are the full responsibility of the recipient. Your order may be subject to import duties and taxes, which will be levied when your shipment arrives in your country. This is a general guideline only and you should contact your customs office for specific amounts and percentages.
We have no control over any customs duties or taxes that may be levied on your parcel. You are responsible for any additional costs associated with customs clearance. Customs regulations vary from country to country; please contact your local customs office for more information. Please note that in rare cases, customs agents may delay the delivery of some parcels.

DISPATCH TO PO BOX (APO/FPO/DPO) ADDRESSES?

Unfortunately, we do not offer this service.

RECEIVED INCORRECT OR DEFECTIVE GOODS?

If you find that an item is faulty or the wrong item has been delivered, please let us know immediately via our team. Please provide as many details as possible about the order and the problem with the items, including photos, and we will find a suitable solution for you.

ITEMS MISSING IN MY ORDER?

Because items may arrive at different times, we may not ship all of the items you ordered at the same time. An email will be sent if your items are shipped separately. Therefore, check your email first and if you have any doubts, do not hesitate to contact us.